Refund and Return Policy

At  mystellejewel.com, your satisfaction is our priority. If you're not fully happy with your order, we’re here to help.

 

 

🛍️ Eligibility for Refunds

  • Refunds are available for items returned within 15 days of delivery.

  • To be eligible for a refund, your item must be unused, in its original packaging, and in the same condition that you received it.

  • Proof of purchase (order confirmation or receipt) is required to process a refund.

 

 

📦 Return Process

  1. Contact our support team at support@mystellejewel.com to initiate a return.

  2. Once your return is approved, you’ll receive return instructions, including the return address.

  3. After we receive and inspect your returned item, we’ll notify you of the refund status.

 

 

⏳ Refund Timeline

  • If approved, your refund will be processed within 5–15 business days.

  • A credit will automatically be applied to your original method of payment. Please allow additional time for your bank or credit card company to post the refund.

 

 

❌ Non-Refundable Items

The following items are not eligible for refunds:

  • Sale or discounted items

  • Gift cards

  • Perishable or custom-made products (if applicable)

  • Any item not in original condition, or returned beyond the 15days window

 

 

💡 Late or Missing Refunds

If you haven’t received a refund yet:

  1. First, recheck your bank account.

  2. Then contact your credit card company — it may take some time before your refund is officially posted.

  3. Next, contact your bank. There’s often some processing time before a refund is posted.

If you’ve done all of this and still haven’t received your refund, please contact us at support@mystellejewel.com